Terms of Service

These Terms of Service ("Terms") govern your use of the Rauk mobile application (the "App") operated by Rauk ("we," "us," or "our"). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.

1. Eligibility

You must be at least 16 years old to use the App. By creating an account, you represent and warrant that you meet this age requirement.

2. Description of Service

Rauk is a spray wall application for climbers. The App allows you to:

• Join invite-only spray walls and create climbing problems
• Grade and rate problems
• Track your climbing progress (sends, attempts, sessions)
• Upload a profile picture, set a username, and write a bio
• Report other users for misconduct

2.1 Premium Subscription

Rauk offers a premium subscription ("Rauk Premium") that unlocks additional features, including:

• Private tags: Apply personal tags to problems visible only to you
• Circuits: Create and share curated collections of problems with other premium members on the same wall
• Smart Session: Receive AI-powered session recommendations based on your climbing history and preferences

Premium subscriptions are billed through the applicable app store (Apple App Store or Google Play Store). Pricing, billing cycles, and cancellation are governed by the app store's terms. We do not directly process payment information.

3. Account Registration

You create an account using a third-party OAuth provider (such as Apple or Google). You agree to:

• Provide accurate registration information
• Keep your authentication credentials secure
• Notify us immediately of any unauthorized use of your account
• Accept full responsibility for all activity that occurs under your account

We may suspend or terminate accounts that violate these Terms.

4. Walls and Invitations

Access to spray walls within the App is invite-only. You may only join a wall if invited by an existing member. By joining a wall, you agree to respect the community of that wall and abide by these Terms.

Wall creators and members are responsible for managing their own invitations. We are not responsible for who is invited to or removed from any wall.

5. User Content

5.1 Your Content

You retain ownership of the content you create and upload through the App, including problems, grades, profile pictures, bios, and tags ("User Content").

By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, display, reproduce, and distribute your User Content solely for the purpose of operating and providing the App's services. This license ends when you delete your User Content or your account, except for anonymized data as described in our Privacy Policy and for content that has already been shared with other users within a wall.

5.2 Content Visibility

Problems you create are visible by default to all members of the wall they belong to. Your username, profile picture, and bio are visible to members of walls you have joined. There is no expectation of privacy for content shared within a wall.

5.3 Content Standards

You are solely responsible for your User Content. You agree not to upload content that:

• Is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Infringes on any third party's intellectual property or privacy rights
• Contains sexually explicit or violent material
• Promotes discrimination, hatred, or violence against any individual or group
• Contains malware, viruses, or harmful code
• Misrepresents your identity or affiliation

We apply automated content filters to bios and problem descriptions. We reserve the right to remove any User Content that violates these Terms without prior notice.

5.4 Content from Other Users

The App displays content created by other users. We do not endorse or guarantee the accuracy, quality, or safety of user-generated content, including problem grades and difficulty ratings. You rely on such content at your own risk.

6. User Reporting

You may report other users for violations of these Terms or for behavior you believe is harmful or inappropriate. We will review reports and may take action at our sole discretion, including content removal, warnings, or account suspension or termination. We are not obligated to disclose the outcome of any report to the reporting user.

7. Acceptable Use

You agree not to:

• Use the App for any unlawful purpose
• Attempt to gain unauthorized access to our systems, other users' accounts, or walls you have not been invited to
• Interfere with or disrupt the App's infrastructure or other users' use of the App
• Reverse-engineer, decompile, or disassemble the App
• Scrape, crawl, or use automated means to access the App without our prior written permission
• Use the App to harass, bully, stalk, or intimidate other users
• Create multiple accounts to circumvent restrictions, bans, or subscription requirements
• Circumvent or attempt to circumvent content filters or moderation systems
• Share your premium subscription access with other users

8. Intellectual Property

The App, including its design, source code, logos, branding, algorithms, and all related materials, is owned by Rauk and protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without our prior written consent.

9. Anonymized Data and Algorithms

As described in our Privacy Policy, we collect anonymized usage data (such as which problems you like or dislike) to train recommendation algorithms and machine learning models. This anonymized data cannot be traced back to you and may be used indefinitely. By using the App, you acknowledge and agree to this use of anonymized data.

10. Disclaimer of Warranties

11. Limitation of Liability

12. Assumption of Risk and User Responsibility

12.1 Inherent Risks of Climbing

You acknowledge that climbing on spray walls is a physical activity that carries inherent and significant risks, including but not limited to falls, impact injuries, muscle strains, joint injuries, fractures, concussions, and in extreme cases, paralysis or death. These risks exist regardless of whether you use the App. You voluntarily assume full and sole responsibility for any risks, injuries, or damages that arise from your climbing activities.

12.2 No Reliance on App Content

Problems, grades, descriptions, circuits, and Smart Session recommendations within the App are created by other users or generated by algorithms. They may be inaccurate, misleading, inappropriate for your skill level, or physically dangerous. You must exercise your own independent judgment before attempting any climbing problem, regardless of how it was discovered in the App — whether through browsing a wall, following a circuit, receiving a Smart Session recommendation, or any other means.

Specifically, you acknowledge and agree that:

• Problem descriptions are informal, user-generated text that may contain humor, exaggeration, unconventional instructions, or errors. You must not follow any instruction in a problem description that would put your safety at risk.
• Problem grades are subjective opinions and may not reflect the actual difficulty or danger of a climb.
• Smart Session recommendations are algorithmically generated and do not account for your physical condition, fatigue level, injury history, or the specific safety conditions of your climbing environment.
• Circuit selections are curated by other users and are not vetted for safety or appropriateness.

12.3 Your Duty of Care

You are solely responsible for assessing whether any climbing problem is safe and appropriate for you to attempt. This includes evaluating the climbing environment, your own physical condition, the availability of appropriate safety equipment (mats, spotters, etc.), and any other factors relevant to your safety. The App does not replace common sense, proper training, supervision, or safety equipment.

12.4 No Professional Guidance

Nothing in the App constitutes professional coaching, athletic training, physiotherapy, or medical advice. If you have any health condition or physical limitation, consult a qualified professional before engaging in climbing activities.

13. Indemnification

You agree to indemnify, defend, and hold harmless Rauk and its officers, directors, employees, agents, and affiliates from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the App
• Your User Content
• Your violation of these Terms
• Your violation of any third party's rights
• Your climbing activities, whether or not related to information obtained through the App

14. Prohibited Content and Conduct

14.1 Zero-Tolerance Policy

The following content and conduct are strictly prohibited on the App, whether in profile pictures, panel images, problem descriptions, bios, usernames, or any other user-generated content:

• Pornographic, sexually explicit, or sexually suggestive material
• Content that promotes, glorifies, or incites violence or physical harm against any individual or group
• Hate speech, including content that attacks or demeans individuals or groups based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or any other protected characteristic
• Content that promotes, supports, or glorifies terrorism, terrorist organizations, or extremist ideologies
• Content that exploits or endangers minors in any way
• Content that promotes or facilitates illegal activities, including drug use, fraud, or trafficking
• Graphic or gratuitous depictions of violence or gore
• Harassment, bullying, threats, doxxing, or intimidation of other users
• Impersonation of other individuals or organizations
• Spam, scams, or deceptive content

This list is non-exhaustive. We reserve the right to determine, at our sole discretion, what constitutes a violation of this section.

14.2 Account Termination for Violations

If we determine that you have violated Section 14.1, we may, at our sole discretion and without prior notice:

• Remove the offending content
• Issue a warning
• Temporarily suspend your account
• Permanently terminate your account

In the event of account termination for a violation of this section, you forfeit any remaining premium subscription time, whether monthly or annual. No refunds, credits, or pro-rata reimbursements will be issued for any unused subscription period.

14.3 Reporting to Authorities

We reserve the right — and may be legally obligated — to report prohibited content and conduct to the relevant law enforcement and government authorities, including but not limited to local police, national law enforcement agencies, Europol, the FBI, and any other competent authority. We will cooperate fully with law enforcement investigations and may disclose your account data, User Content, IP address, and any other information in our possession in response to lawful requests, court orders, or where we reasonably believe it is necessary to prevent harm or criminal activity.

14.4 Preservation of Evidence

Where we have reason to believe that a violation of this section may constitute a criminal offense, we may preserve relevant account data, User Content, and technical logs for the purpose of disclosure to law enforcement, even after the account has been terminated.

15. Termination

15.1 Voluntary Termination

You may delete your account at any time through the App or by contacting us at support@rauk.app.

15.2 Termination by Rauk

We may suspend or terminate your account at any time, with or without cause and with or without notice, if we believe you have violated these Terms or for any other reason at our sole discretion.

15.3 Effect of Termination

Upon termination (whether voluntary or by Rauk):

• Your right to use the App ceases immediately
• Your personal data will be handled in accordance with our Privacy Policy
• Anonymized data derived from your usage may be retained as described in our Privacy Policy
• Provisions of these Terms that by their nature should survive termination (including Sections 10, 11, 12, 13, 14, and 17) will survive

For terminations under Section 14 (Prohibited Content and Conduct), the forfeiture of premium subscription time described in Section 14.2 applies.

16. Availability and Updates

We may update, modify, or discontinue the App or any feature at any time without prior notice. We may require you to install updates to continue using the App. We are not liable for any downtime, modification, or discontinuation of the App or any feature.

17. Governing Law and Disputes

These Terms are governed by the laws of Sweden, without regard to its conflict-of-law principles.

Any dispute arising from or relating to these Terms or your use of the App shall be submitted to the exclusive jurisdiction of the courts of Sweden.

If you are a consumer resident in the European Union, you retain the right to bring proceedings in the courts of your country of residence, and nothing in these Terms affects your mandatory statutory consumer rights under EU law.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes through the App or by email. Your continued use of the App after changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the App and delete your account.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Rauk regarding your use of the App and supersede any prior agreements or understandings.

21. Contact Us

For questions about these Terms: support@rauk.app